Returns & Refund Policy

All Sales Are Final (No Returns)
Due to the nature of building materials and wood products, we do not accept returns.

Refunds for Manufacturer or Quality Defects
We will offer a refund or replacement (at our discretion) for items that have a verified manufacturer defect or quality defect, subject to the conditions below.

Packaging Rule (Non-Refundable if Opened)
If the plastic packaging on the wood panels has been opened, the product is non-refundable, except where required by law.

How to Request a Defect Refund/Replacement
To request a refund/replacement for a defect:

1. Contact us within 48 hours of delivery/pickup at

   dannymdalen@gmail.com

2. Provide your order number and clear photos/videos showing:

   • the defect,

   • the packaging condition, and

   • the full panel(s) affected.

What Qualifies as a Defect
Examples may include:

• manufacturing flaws,

• structural issues,

• significant damage not caused by handling after delivery/pickup.

Natural wood variation (grain, tone variation, minor color differences) is not considered a defect.

Damaged During Delivery / Pickup
If damage occurs during our local delivery, we will work with you to resolve it if reported within 48 hours. If you use your own freight forwarder/carrier, claims must be handled through your carrier (see Terms).

Refund Timing
Approved refunds are issued to the original payment method. Processing times vary by bank/credit card issuer.