Shipping / Delivery Policy (Arizona Only)

Shipping & Delivery Policy

Service Area (Local Delivery Only)
Phoenix Wall Works (“we,” “us”) offers delivery only within the state of Arizona. Delivery availability depends on your address and our delivery schedule.

Local Delivery (Arizona)

  • Delivery is available for eligible Arizona addresses.

  • Delivery fees (if applicable) will be provided before payment or at checkout (if shown).

  • Delivery dates are estimated and may change due to weather, traffic, product availability, or scheduling constraints.

  • Someone must be available to receive and inspect the order at delivery unless we agree otherwise in writing.

Pickup (Arizona)
Customers may arrange pickup by appointment at:
22717 E Ocotillo Rd Queen Creek, AZ 85142
Pickup hours: 5am-10pm every day
Pickup is by appointment to ensure your order is staged and ready.

Out-of-State Orders (Freight Forwarder Required)
We do not ship out of state. If you are located outside Arizona, you may still purchase if you:

  • Arrange your own freight forwarder or carrier to pick up your order in Arizona, and

  • Coordinate pickup scheduling with Phoenix Wall Works in advance.

Title/Risk of loss transfers when the order is released to your carrier/freight forwarder (see “Damage & Claims” below).

Lead Times & Order Processing

  • In-stock items typically require scheduling time for staging and delivery/pickup coordination.

  • Custom orders or special order items may require additional lead time.

  • We will confirm timing after purchase.

Delivery Method & Access

  • Delivery typically includes curbside/driveway drop-off unless otherwise agreed.

  • You are responsible for ensuring safe access for delivery (gates, parking restrictions, HOA rules, etc.).

  • If a delivery attempt fails due to access issues or no recipient present, re-delivery fees may apply.

Inspection at Delivery / Pickup
Please inspect your order immediately at delivery or pickup. If there is visible damage to packaging or product, note it immediately and take photos.

Damage, Missing Items, or Incorrect Items
Report issues within 48 hours of delivery/pickup to:
Email: dannymdalen@gmail.com
Phone/Text: 517 898 8749
Include your order number, photos, and a description of the issue.

What services do you offer?

We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.

How do I get started?

Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

What makes you different?

We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.