Terms & Conditions

1) Agreement to Terms
By purchasing from or using Phoenix Wall Works (“Company,” “we,” “us”), you agree to these Terms & Conditions.

2) Product Information
We strive to display product descriptions and photos accurately. Wood is a natural material; grain and color variation is normal and not a defect. Slight variations between photos and delivered product may occur due to lighting, monitors, and batch differences.

3) Orders & Payment
Orders are not final until payment is received and confirmed. We may cancel and refund an order if pricing errors, inventory issues, suspected fraud, or other issues occur.

4) Local Delivery (Arizona Only)
We deliver only within Arizona and delivery availability depends on location and scheduling. Delivery dates are estimates.

5) Out-of-State Purchases / Freight Forwarder Pickup
We do not ship out of state. Out-of-state customers must arrange their own freight forwarder/carrier to pick up in Arizona in coordination with us.

6) Transfer of Title / Risk of Loss

• For local delivery by Phoenix Wall Works, risk of loss transfers to you upon delivery to the delivery location.

• For pickup or third-party carrier/freight forwarder, risk of loss transfers when the order is released to the customer or the customer’s carrier/freight forwarder.

7) Inspection & Claims Window
You must inspect products at delivery/pickup. Any damage, missing items, or incorrect items must be reported within 48 hours to dannymdalen@gmail.com with photos and the order number.

8) No Returns; Limited Refunds for Defects
All sales are final and no returns are accepted. Refunds or replacements may be provided for verified manufacturer/quality defects under our Returns & Refund Policy.
If the plastic packaging on wood panels is opened, the product is non-refundable, except where required by law.

9) Installation & Use
Installation methods vary by wall type and site conditions. You are responsible for proper installation and compliance with local building codes. We are not responsible for damages caused by improper installation or misuse.

10) Limitation of Liability
To the fullest extent permitted by law, Phoenix Wall Works is not liable for indirect, incidental, consequential, or special damages. Our total liability will not exceed the amount you paid for the product(s) at issue.

11) Disputes
If a dispute arises, contact us first to attempt resolution.

12) Contact Information
Phoenix Wall Works
Address: 22717 E Ocotillo Rd Ste 5012
Phone/Text: 517 898 8749
Email: dannymdalen@gmail.com
Hours: 5am - 10pm Monday - Sunday